Serviceportal der sensis GmbH

Hier helfen wir Ihnen gerne, wenn Sie Fragen oder Probleme haben.

Über dieses Portal können Sie auch jederzeit den Status Ihrer Anfrage sehen oder uns weitere Informationen zukommen lassen.

Übrigens: Falls sich ein Anliegen mittlerweile erledigt haben sollte, können Sie es auch selbst schließen. Das hilft uns, uns auf das Wesentliche zu konzentrieren. Vielen Dank für Ihre Unterstützung!

Ihr sensis-Supportteam

Contact us about

{"xsrfToken":"34449357f093eca7fd54ae3c005b05a80bd2193b_lout","branding":{"id":"1","key":"sek","name":"Serviceportal der sensis GmbH","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c25d19","headerLinkHoverBGColor":"#c25d19","headerBadgeColor":"#c25d19"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sek","projectId":10103,"serviceDeskId":1,"name":"Serviceportal der sensis GmbH","description":"Hier helfen wir Ihnen gerne, wenn Sie Fragen oder Probleme haben.\nÜber dieses Portal können Sie auch jederzeit den Status Ihrer Anfrage sehen oder uns weitere Informationen zukommen lassen.\nÜbrigens: Falls sich ein Anliegen mittlerweile erledigt haben sollte, können Sie es auch selbst schließen. Das hilft uns, uns auf das Wesentliche zu konzentrieren. Vielen Dank für Ihre Unterstützung!\nIhr sensis-Supportteam","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Fehler","descriptionHtml":"","callToAction":"Fehler","introHtml":"Melden Sie uns hier bitte TRAS-Fehler mit einer kleinen Beschreibung und gerne mit einem Screenshot.","icon":10458,"iconUrl":"https://sensisgmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1],"key":""},{"id":"5","name":"Fragen","descriptionHtml":"","callToAction":"Fragen","introHtml":"Bitte teilen Sie uns hier Ihre Fragen zur Anwendung von TRAS mit. Wir unterstützen Sie gerne!","icon":10541,"iconUrl":"https://sensisgmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"2","name":"Ideen","descriptionHtml":"","callToAction":"Ideen","introHtml":"Haben Sie Verbesserungsvorschläge für Ihr TRAS-System? Wir freuen uns auf Ihre Ideen!","icon":10539,"iconUrl":"https://sensisgmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"8","name":"Mobile Endgeräte","descriptionHtml":"","callToAction":"Mobile Endgeräte","introHtml":"Melden Sie uns hier bitte Fragen und Probleme mit Ihren mobilen Endgeräten.","icon":10534,"iconUrl":"https://sensisgmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[2],"key":""},{"id":"4","name":"Störung","descriptionHtml":"","callToAction":"Störung","introHtml":"Melden Sie hier bitte, falls Sie den Eindruck haben, dass das komplette TRAS-System nicht mehr zur Verfügung steht.","icon":10458,"iconUrl":"https://sensisgmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[2],"key":""},{"id":"9","name":"Systemumgebung","descriptionHtml":"","callToAction":"Systemumgebung","introHtml":"Melden Sie uns hier bitte Fragen und Probleme mit Ihrer Oracle-Systemumgebung (Datenbank, Netzwerk etc.)","icon":10528,"iconUrl":"https://sensisgmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[2],"key":""},{"id":"3","name":"Wunsch","descriptionHtml":"","callToAction":"Wunsch","introHtml":"Bitte teilen Sie uns hier Ihre Anforderungen bzw. Wünsche an TRAS mit. Wir werden Ihnen mitteilen, ob und wie wir diese umsetzen können.","icon":10516,"iconUrl":"https://sensisgmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[1],"key":""},{"id":"6","name":"Aufgabe","descriptionHtml":"","callToAction":"Aufgabe","introHtml":"Diese Art von Anfrage verwenden wir zur gemeinsamen Arbeit an allgemeinen, offenen Punkten.","icon":10532,"iconUrl":"https://sensisgmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"7","name":"Auftrag","descriptionHtml":"","callToAction":"Auftrag","introHtml":"Hier wurde der Auftrag erteilt, d.h. es wird eine kostenpflichtige Anpassung für den Kunden entwickelt und berechnet.","icon":10536,"iconUrl":"https://sensisgmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"TRAS Software Support"},{"id":2,"name":"Technischer Support"}],"orderMapping":{"2":[8,9,4],"1":[5,3,2,1]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SEK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTkyYjUzOC1mOThmLTQ1YTItYTM4OS1hNWNiYTQ5NzdmOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxNjc4MzIsIm5iZiI6MTc0NzE2NjYzMn0.CsN09y_8pj0l-29KmKEAzijaS78o2BB-Ba4G9PItNL8","targetCollection":"upload-project-10103","endpointUrl":"https://api.media.atlassian.com","clientId":"9192b538-f98f-45a2-a389-a5cba4977f8d","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://sensisgmbh.atlassian.net/wiki","kbLinkDomainURLs":["https://sensisgmbh.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:de.catworkx.jira.plugins.cwx-issue-picker__issuepicker-request-create-panel","name":"","html":"<div class=\"ap-container\" id=\"ap-de.catworkx.jira.plugins.cwx-issue-picker__issuepicker-request-create-panel\">\n\n <div class=\"ap-content \" id=\"embedded-de.catworkx.jira.plugins.cwx-issue-picker__issuepicker-request-create-panel\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"de.catworkx.jira.plugins.cwx-issue-picker\",\n \"uniqueKey\":\"de.catworkx.jira.plugins.cwx-issue-picker__issuepicker-request-create-panel\",\n \"key\":\"issuepicker-request-create-panel\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://caips.catworkx.de/issuepicker/request-create-panel.html?xdm_e=https%3A%2F%2Fsensisgmbh.atlassian.net&xdm_c=channel-de.catworkx.jira.plugins.cwx-issue-picker__issuepicker-request-create-panel&cp=&xdm_deprecated_addon_key_do_not_use=de.catworkx.jira.plugins.cwx-issue-picker&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiZDNmOWJlZGFhMmJlZDQ3MzQyZWE4ZDI3YjQxZWJkYzhiZTQ1ZDE1ZGFjZTNkZjIxMDBjZTU4M2NmZjU4NzUxIiwiaXNzIjoiZmIyMzViODctOTY4Zi0zMWEyLWE1YjQtNGE1ZjliOTJkMmEyIiwiY29udGV4dCI6e30sImV4cCI6MTc0NzE2NzUzMiwiaWF0IjoxNzQ3MTY2NjMyfQ.toz8Fs8dEdYHtPPHbYyxmUZPV6x4i1EdM2LM5We8ZUs\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImZiMjM1Yjg3LTk2OGYtMzFhMi1hNWI0LTRhNWY5YjkyZDJhMiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjpmYWxzZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3NlbnNpc2dtYmguYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvc2Vuc2lzZ21iaC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTRUsiLCJpZCI6IjEwMTAzIn19fSwiZXhwIjoxNzQ3MTY3NTMyLCJpYXQiOjE3NDcxNjY2MzJ9.o9iS0ZGhc_vfnwpxgN395t2ggOxz4oXvaNvEgahvrSw\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://sensisgmbh.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://sensisgmbh.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SEK\\\",\\\"id\\\":\\\"10103\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SEK\\\",\\\"project.id\\\":\\\"10103\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://caips.catworkx.de\",\n \"hostOrigin\":\"https://sensisgmbh.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sensisgmbh","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"34449357f093eca7fd54ae3c005b05a80bd2193b_lout","baseUrl":"https://sensisgmbh.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sensisgmbh.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9192b538-f98f-45a2-a389-a5cba4977f8d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"36308e309bc945c58cc146da14f10510","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}